Privacy Policy

  1. Your Personal Data

When making an enquiry or booking to stay with us, we collect and store information that you give. You are asked for your name, address, telephone number and email along with payment information (when applicable). This information is stored as hard copy and kept securely locked in a safe when not being used. A limited amount of the information is stored electronically and no card/payment information is ever stored this way. You may be contacted by us in relation to your booking, by us using data you have provided.

Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for us to welcome your repeat business.

  1. Data processed directly by third parties

If you provide payment information, this will be stored as hard copy in a locked safe, and for no longer than required in relation to your booking in a way which complies with our legal obligations

  1. Joint Controllers

We use no booking software at The Arabella or facilitate online booking. As such there are no joint controllers

  1. Security Procedures

In accordance with General Data Protection Regulation (GDPR), we observe reasonable procedures to prevent unauthorised access and misuse of personal information. We also use security procedures and physical restrictions for accessing and using the personal information at The Arabella. Only authorised personnel are permitted to access personal information in the course of their work.

  1. Control of your Personal Data

You have the right to access data that is stored by us whilst taking bookings and general enquiries. You need to email or write to us to request an overview of your personal data. We cannot accept a verbal request by phone.

You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email g.waters3@yahoo.com or write to us

 The Arabella,

102 Albert Road

Central Holiday Area

Blackpool

FY1 4PR

 

  1. Reviews

You may also be asked to send feedback after your stay in order for us at The Arabella to further improve our service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, Facebook page, Twitter or Google plus. However, no identifying details will ever be attached to a review posting.

To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with us at

The Arabella,

102 Albert Road

Central Holiday Area

Blackpool FY1 4PR

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.


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